Services

Leveling New Appliance

Marcella’s delivery team will level your new appliance to the existing floor surface at the time of delivery. However, please be aware that we cannot place blocks, shims, etc., under the wheels or feet of any appliance in order to achieve a leveled appliance.

Empty Boxes and Packing Materials

Marcella’s delivery team will remove all boxes and packing material of the delivered appliances. However, we will leave these items at your home upon request.

Path of Delivery

Before the Marcella’s delivery team arrives for your delivery, please be sure passageways to the location of the new appliances are clear of any obstruction which could impede delivery or cause injury. This includes clearing the driveway and entrance to your home of any building debris, ice, snow, mud, furniture, etc.

Home Alterations

Marcella’s asks that you remove door jams, door casings, molding, railings, etc, before our delivery team arrives to your home in order to clear the path of delivery. If necessary, our delivery team will remove standard doors to accommodate the new appliances, but Marcella’s does not assume liability for damage resulting from performing this service.

Old Appliance Removal

Marcella’s will remove your old appliances for recycling at no charge on a one-for-one basis (excluding built-in appliances or any type of ventilation including down-drafts etc.). We will not transport your old appliance to another address.

Refrigerator or Freezer Removal

In instances where the old refrigerator or freezer will need to be removed, we ask that you remove all food and fully defrost all freezers. For units connected to an existing water line it must be disconnected prior to the arrival of our delivery team.

Washer & Dryer Removals

Please remove all laundry from washers and dryers before Marcella’s arrives for delivery of the new units, and make sure all water is removed washers if applicable.

Dishwasher Removal

Please disconnect dishwashers and remove from under the counter before the Marcella’s delivery team arrives to deliver the new machine.

Built-In Appliances

The following appliances and/or services are considered "built-in" and will not be installed or connected by Marcella’s delivery team. However, arrangements can be made with our installation team to have your built-in appliance installed. Installation service is subject to different fees and policies than standard delivery. Ask your salesperson for more details on this service.

The following built-in appliances require installation by the Marcella’s installation team:

• Built-in Microwaves
• Built-In Refrigerators
• Cooktops
• Dishwashers
• Drop-In Ranges
• Dryer Vent Redirects
• Hoods
• Trash Compactors
• Wall Ovens
• Warming Drawers
• Water Lines
• Ranges

Electric Ranges

The manufacturer does not provide a new 220V electrical cord with new electric ranges. If you purchase a new cord and it is the proper length, we will attach it and plug it in, set the range in place, and level the range. Delivery teams are not permitted to "hard wire" an electric range nor use an old cord to install the new range.

All ranges can tip and injury could result. To prevent accidental tipping of the range, please read warnings and follow instructions for the installation of the Anti-Tip Device, including the anti-tip protective bracket.

Refrigerators & Freezers

Marcella's delivery teams will set your new refrigerator or freezer in place, plug it in to an appropriate accessible grounded 110V outlet, level it to the existing floor surface, and set the controls. The new unit will take approximately 1 hour to get cold and up to 24 hours to reach the set operating temperature.