Need Appliance Repair? Contact Our Repair Center: 518‑381‑1666 Request Service
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Welcome to Marcella’s Service Center

At Marcella’s Service Center, our goal is to provide expert appliance repair that keeps your home running smoothly for years to come. As a self-servicing dealer, we provide in-warranty and out-of-warranty repairs for the appliances we sell, ensuring our customers receive reliable and knowledgeable service.

With skilled technicians and advanced tools, we’re equipped to handle a wide range of appliance repairs. We’ve built our reputation on dependable service and customer satisfaction, and we’re here to help whenever you need us.

To speak with our repair team or schedule a repair, complete our Service Request Form below or call us at 518-381-1666.

Helpful Warranty Information

Manufacturer’s Warranty

  • Covers service and repairs for primary function issues at no cost during the first year.
  • Warranty coverage and length are determined by the manufacturer.
  • Refer to the owner’s manual for full details.

Appliance Cosmetic Warranty

  • Cosmetic issues must be reported within 72 hours of receiving the appliance.
  • Inspect the appliance upon arrival, even if installation is delayed.

New Leaf Service Contracts

  • Customers must contact New Leaf before scheduling service with us.
  • Contact New Leaf: (877) 634-0964 or www.newleafsc.net/portal.
  • Our repair department cannot schedule services until New Leaf is contacted.

Manufacturer Direct Warranty Contact Information

For the following brands, call the manufacturer directly:

Extended Third-Party Warranty Repairs

If your warranty was purchased through a third party (not Marcella’s), contact your warranty provider before scheduling service.

Out-of-Warranty Information

Out-of-Warranty Repairs

If your appliance is out of warranty, contact Marcella’s Service Center to schedule an appointment. 518-381-1666

Repair Services & Pricing

  • Out-of-Warranty Repairs: Standard service rates apply. Contact us for details.
  • Warranty Repairs: Confirm coverage with the manufacturer or extended warranty provider.
  • Non-Manufacturer Defects: Calls deemed not to be manufacturer defects are billed at full rate to the customer.

**Please view and download Marcella’s Appliance Center's full terms and conditions.

Troubleshooting Tips

Click the links below for helpful tips on addressing common appliance issues:

Refrigeration

Cooking

Laundry

Dishwashers

Miscellaneous

Appliance Service Request

For Service Requests please call 518-381-1666 Monday - Friday from 9:00 AM – 5:00 PM or fill out the Service Request Form below. All service requests will be processed in a timely manner in the order received. We thank you for your patience.